Returns & Exchanges

At Tech21, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges on all original purchases. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Tech21 account, navigate to your order history, and select the 'Request Return' button for the specific item you wish to send back.

• 2.
  Prepare the Package

  Securely pack the electronics in their original box and include the printed return authorization form to ensure your refund is processed without delays.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device for functionality and condition, your refund will be issued to your original payment method within 5 to 7 business days.